My worst day in business was the best
21 July 2026
An Insider Perspective: Devote time to customers who aren’t satisfied
As difficult as they can be, conversations with customers who are unsatisfied with your products can be the richest sources of information. Unfortunately, we often subconsciously avoid these meetings in favor of seeing customers we already know. If you work for a large manufacturer, some of your well-intentioned dealers may…
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