Articles by Kenneth D. Gray

Can we discuss the environment yet?
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Published on: 19 August 2026
An Insider Perspective: Devote time to customers who aren’t satisfied, Part 3
Give me a compelling business reason to change
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Published on: 06 August 2026
An Insider Perspective: Devote time to customers who aren’t satisfied, Part 2
My worst day in business was the best
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Published on: 21 July 2026
An Insider Perspective: Devote time to customers who aren’t satisfied